Metropolitan joins Navien’s $2 million club

One of the primary ways Metropolitan has been able to raise Navien brand awareness is by hosting educational seminars.

As official representatives of Navien America in the territories of Illinois, northwest Indiana and eastern Missouri, Metropolitan supports a network of distributors within the Midwest in providing homeowners with the highest-quality tankless water heating equipment and related accessories.

Our wholesale division was recently awarded the distinction of selling over $2 million in Navien inventory, joining Navien’s exclusive “$2 Million Club.”

Metropolitan’s Navien wholesale manager Mark Brickey attributed a number of factors to Metropolitan’s success, the first being the quality of Navien heaters and combination units.

“One of the reasons our sales team has had such success with Navien is because Navien sets the standard in the tankless industry,” said Brickey.  “Navien heaters and combination units are efficient and perform very well for end users, but what’s equally important is that Navien is committed to enhancing already great products whenever possible.”

One way in which Navien has improved its strong product base was the creation of the new NPE series heater.  With features such as the ability to utilize half-inch existing gas lines and two-inch venting, and the inclusion of an operator interface to view set points and essential system information, and run diagnostics, Navien’s new NPE series heater has garnered much popularity.

“Navien displayed its commitment to persistent improvement when it introduced the NPE series heater,” said Brickey.  “This new heater incorporates smart technology and comes with an abundance of new features our sales personnel can promote.  It truly is a one-of-a-kind heater.”

Brickey said Metropolitan’s sales staff has made a concentrated effort to endorse Navien units and said the training conducted both at and away from Metropolitan has significantly raised both interest in the brand and overall sales.

“Not only will we routinely hold trainings on Navien models to operators and installers at our facility, we have our sales staff conducting additional trainings behind the scenes,” said Brickey.  “Many times we’ll hold trainings after work hours at supply houses and contractor’s facilities.  We’ve made a great effort to not only raise brand awareness, but ensure operators are familiar with units, are comfortable working with them and can adequately conduct service.”

Overall Brickey credits the hard work of Metropolitan’s sales staff as the chief reason why its partnership with Navien has achieved positive results.

“Selling over $2 million in inventory is quite a feat for our sales staff and we were able to achieve this largely due to their hard work,” said Brickey.  “Particularly during this uncertain economic climate, it took a great deal of commitment and creativity on our end to create business, but we developed and executed the right strategy, and made it happen.”

For more information regarding Navien products, please contact a Metropolitan representative at 815-886-9200 or

Future Navien NPE series trainings scheduled

Our recent Navien NPE series training, which took place in December of last year, was received very positively.

Due to the overwhelmingly positive reception from our most recent Navien NPE series training, Metropolitan is excited to announce two future trainings to take place in February.

The first will take place at the St. Louis, Mo. branch of Connor Co. on Tuesday, Feb. 5. The training will be held from 2:00 p.m. to 6:00 p.m. at the branch location of 2374 Grissom Dr. Those interested in attending can contact Brandon Storm at 314-994-9799 to register.

The second will take place at Metropolitan Industries, Inc. on Thursday, Feb. 7. The training will begin promptly at 8:30 a.m. and conclude at 12:30 p.m. Metropolitan Industries is located at 37 Forestwood Dr. in Romeoville, Ill. Those interested in attending can visit to register.

Navien’s new NPE series heaters contain a number of new features and benefits, including a front panel command center with user interface, and the ability to utilize two-inch PVC venting and existing one-half-inch gas lines.

Space is limited, so please register in advance to learn more about this exciting new model.

New Navien tankless water heater introduced

Metropolitan will host training on the new series in early December.


As an official representative of Navien America, Metropolitan is at the forefront of innovations in tankless water heating technology.

For years we’ve supplied customers with energy-efficient Navien tankless water heaters and combination units designed to provide the premier hot water experience.

Making the Navien brand even more exciting is the introduction of the new NPE premium condensing gas tankless water heater, with new and advanced features making the unit truly the best choice in tankless.

Many of the new features are designed to reduce installation cost and time, make operation of units simple and intuitive, and provide a high-performance.

New heaters utilize existing one-half-inch gas lines, which Metropolitan salesperson Mark Brickey said makes installation of tankless water heaters easier than ever before.

“The NPE is the first tankless model that can utilize a home’s one-half-inch gas line for lengths up to 24 feet,” said Brickey. “Many tankless alternatives do not have this capability which may require the installation of any entirely new gas line. With the NPE series, units employ existing gas lines, saving customers time and cost.”

In addition to utilizing existing gas lines, NPE units come with two-inch PVC venting, a cost-effective option for installation.

“Because Navien units exhaust low gas temperatures, customers can use PVC, CPVC and Polypropylene vent systems, which can significantly reduce costs associated with installation,” said Brickey. “Systems can use two-inch venting for up to 60 feet, which often allows those installing units to apply without constructing additional holes.”

For ease of usability, a front panel command center with user-interface makes units easy to set, run diagnostics and view essential system information.

Lastly, intelligent preheating technology recognizes hot water usage patterns, adapting to your daily trends to provide hot water when needed.

“This intelligent sensing technology recognizes when users are likely to use hot water and will automatically heat water and deliver to your fixtures without any complex programming involved,” Brickey said.

As has always been the case with Navien heaters, an industry best warranty package is included with the new series. In residential applications, labor is backed for one-year, parts for five years and heat exchanger for 15 years. In commercial applications, labor is backed for one-year, parts for three years and heat exchanger for five years.

As industry leaders, we’re committed to providing training for installers to ultimately ensure end users get the most out of equipment. To show this commitment, we’ll be hosting training on December 11, 2012 for all interested in learning how to both service and install NPE units.

For more information regarding the Navien NPE series, please contact a Metropolitan representative at 800-323-1665 or To register for training, please visit

Navien training seminars beneficial for all involved

Our commitment to providing training to industry professionals is one of the many reasons why Metropolitan makes an ideal business partner. By sharing our expertise with engineers, water/wastewater operators, city officials and more, those working in the field are fully prepared to best meet needs and challenges.

With this goal in mind, we recently held a Navien tankless water heaters training course at our facility. Metropolitan is the representative of Navien tankless water heaters, which are 98 percent efficient in operation. For residential applications, Navien heaters can lead to increased gas savings, save space, and provide an instant/endless supply of hot water. These features have led to increased popularity and demand of Navien heaters, making training for installers more and more pertinent.

Navien America’s David Hoskyn was on-hand to conduct training during our most recent course. Hoskyn, who has been involved in the wholesale business for nearly 20 years and has conducted Navien training throughout the Midwest for over a year, said all sides of the business benefit from training courses.

“Training is very important to Navien America since we understand the benefit to all of us, including Navien, the representatives, distributors and the contractor,” said Hoskyn. “This helps the contractor be more profitable by reducing callbacks due to misapplied or incorrectly installed products. It will also reduce service time due to a greater understanding of the components, their function and operation. Lastly, it helps everyone understand the service and warranty process, and how we as a company handle support and warranty issues.”

Hoskyn said the most recent training fostered the type of learning environment he strives for as an instructor.

“The most recent training that we held at Metropolitan was another example of a well-coordinated, well-executed class,” said Hoskyn. “The people attending the class were involved and interested in attaining a better understanding of the product. The class was not only a great mix of both installers and service technicians, but also people that have installed the product before and those who have not. This makes for a great variety of questions and comments, which helps everyone in the class, including myself.”

Overall, Hoskyn credits Metropolitan’s commitment to training as a primary reason why it makes a model partner in business for customers and suppliers.

“Metropolitan is an extremely valuable partner for Navien America,” said Hoskyn. “They understand the importance that training holds to not only our product, but all of the lines they carry. The sales and support that they provide to their customers are keys to the success we have in the market.”

For more information regarding Navien tankless water heaters or to inquire about Metropolitan trainings, please visit or contact 815-886-9200.

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