Our commitment to providing training to industry professionals is one of the many reasons why Metropolitan makes an ideal business partner. By sharing our expertise with engineers, water/wastewater operators, city officials and more, those working in the field are fully prepared to best meet needs and challenges.
With this goal in mind, we recently held a Navien tankless water heaters training course at our facility. Metropolitan is the representative of Navien tankless water heaters, which are 98 percent efficient in operation. For residential applications, Navien heaters can lead to increased gas savings, save space, and provide an instant/endless supply of hot water. These features have led to increased popularity and demand of Navien heaters, making training for installers more and more pertinent.
Navien America’s David Hoskyn was on-hand to conduct training during our most recent course. Hoskyn, who has been involved in the wholesale business for nearly 20 years and has conducted Navien training throughout the Midwest for over a year, said all sides of the business benefit from training courses.
“Training is very important to Navien America since we understand the benefit to all of us, including Navien, the representatives, distributors and the contractor,” said Hoskyn. “This helps the contractor be more profitable by reducing callbacks due to misapplied or incorrectly installed products. It will also reduce service time due to a greater understanding of the components, their function and operation. Lastly, it helps everyone understand the service and warranty process, and how we as a company handle support and warranty issues.”
Hoskyn said the most recent training fostered the type of learning environment he strives for as an instructor.
“The most recent training that we held at Metropolitan was another example of a well-coordinated, well-executed class,” said Hoskyn. “The people attending the class were involved and interested in attaining a better understanding of the product. The class was not only a great mix of both installers and service technicians, but also people that have installed the product before and those who have not. This makes for a great variety of questions and comments, which helps everyone in the class, including myself.”
Overall, Hoskyn credits Metropolitan’s commitment to training as a primary reason why it makes a model partner in business for customers and suppliers.
“Metropolitan is an extremely valuable partner for Navien America,” said Hoskyn. “They understand the importance that training holds to not only our product, but all of the lines they carry. The sales and support that they provide to their customers are keys to the success we have in the market.”
For more information regarding Navien tankless water heaters or to inquire about Metropolitan trainings, please visit www.metropolitanind.com or contact 815-886-9200.